The AI ecosystem
built on CargoWise.
CargoCube connects to your CargoWise through its own interfaces and puts a team of AI agents to work across operations, bookings, quoting, documents and visibility — designed by people who have spent their careers implementing CargoWise.
CargoWise holds the data. CargoCube puts it to work.
Four things have to be true before AI saves a forwarder real hours. Most products have one or two. We built the company around all four.
Native to CargoWise. Not bolted on.
Every agent reads and writes through eAdaptor, Universal and Native XML, workflow triggers and eDocs. Nothing changes inside your CargoWise.
Grounded answers. No guesses.
The AI answers from your shipment, rate and document data — and says so when the data isn't there. It can't invent an ETA because it doesn't try.
Built by forwarding people.
We know what a cut-off costs, why six container dates matter, and what a customer is really asking when they write "any update?".
Implementers first. Vendors second.
Our team rolls out, configures and supports CargoWise for a living. The agents encode what we've learned doing it.
One ecosystem. Every desk.
Each agent lives in the tool that desk already uses, and all of them share one CargoWise connection and one data backbone. Start with one desk; the next one switches on without a new integration project.
Operations & customer service
Ops Agent
LiveHover any HBL, MBL or job number in an email and the live shipment opens beside it. One click drafts a reply grounded in real milestones, containers and dates.
Exception Desk
LiveReconciles carrier, port and CargoWise dates for every container and surfaces only the gaps — the ETA that moved, the milestone that never arrived.
Service Agent
In designResolves tier-1 customer queries — status, ETA, B/L copy — and hands the rest to a person with the shipment and a summary attached.
Bookings & documents
Booking Agent
Early accessReads a booking email, checks every field against your CargoWise reference data, creates the booking through eAdaptor and drafts the confirmation.
Document Check
LiveWhen a draft B/L is issued, compares it against the shipping instruction and waybill and sends the differences to the operator who owns the job.
Packing List Agent
Early accessReads the shipper's packing list from eDocs and fills the shipment's packing lines — pieces, packs and descriptions, per container.
Sales & finance
Quote Agent
Early accessDrafts a quote from your live CargoWise rates with a confidence light and margin guardrails. Clean quotes can go out within minutes of the enquiry.
Charge Automation
LiveApplies your charging rules as jobs are raised — adjusts the charge lines, posts them back to CargoWise and keeps a replayable log of every change.
Visibility & control
Control Tower
LiveWhole-job, cross-office visibility — information, physical, document and cash on one screen. Per-office P&L, AR/AP and FX, scoped to your role.
Routing Agent
LiveKeeps consol routing legs and ETAs current as carriers change schedules. Changes wait for review, or apply automatically inside the policy you set.
Data & integration
DataHub
LiveA continuously refreshed copy of your CargoWise data in a per-tenant analytics store — ready for BI, dashboards and every agent in the ecosystem.
Event Link
LiveRoutes CargoWise workflow triggers to the right agent or system. Adding a route is a table row, and your existing integrations stay untouched.
Integration Bridge
Early accessConnects CargoWise to warehouse, ERP and trading-partner systems — orders, receipts and EDI messages in both directions, with alerting.
Connected the way CargoWise was designed to be connected.
CargoWise already publishes what an agent needs. We use those interfaces properly, so your system of record stays exactly that.
- Reads and writes through eAdaptor. Shipments, bookings, routing legs, packing lines and charges move as Universal or Native XML — the same messages CargoWise exchanges with any trading partner.
- Triggered by your workflow. A CargoWise trigger fires, Event Link routes it, the right agent acts — while the job is still open.
- Writes with guardrails. Targeted updates, validated before they're sent — with a person approving wherever your policy says so.
- One connection, every agent. Set up once per CargoWise instance. Each new agent reuses it.
AI that knows what an HBL is.
Mediocre AI with real data beats brilliant AI with none. So we started with the data, then taught the AI the job.
Grounded in your CargoWise
Every status, date and rate in an answer comes from your own data, fetched at the moment it's needed. If CargoWise doesn't have it, the agent says so.
Reads the documents you receive
Booking emails, packing lists, shipping instructions, draft bills of lading — extracted, matched against your reference data, and turned into CargoWise records.
Confidence you can see
Quotes carry a confidence light and margin guardrails. Routing changes wait on a review page. Automation runs only inside the policy you set.
Seven languages, one voice
English, 中文, 日本語, Español, Deutsch, Français, Português — replies match the incoming email, in the tone of a working forwarder.
Your people stay in charge
Agents draft, check and propose. A person sends the reply, approves the write-back and owns the customer. You decide what runs on its own.
Measured, per user
Usage is logged per user and per tenant, so you can see which desks are actually saving time — and which aren't yet.
Less admin. Faster answers.
Eighty emails before lunch, each asking the same three things — status, ETA, container journey — each costing five minutes of tab-switching. With the Ops Agent, the shipment opens beside the email and the reply is already drafted from the real milestones.
- Hover lookup. Any HBL, MBL or job number in any email becomes the live shipment.
- Deadline alerts. Detention, storage and export cut-offs — overdue in red, approaching in amber.
- Inbox triage. A one-line gist and a single next action for every email in the queue.
We've sat at those desks. And configured that system.
CargoCube is built by a CargoWise consulting team. Before we wrote an agent, we were rolling CargoWise out for forwarders, staffing the hypercare desk after go-live, and fixing the workflows, documents and reports the day-to-day depends on.
That is why the agents know which field the date lives in — and what happens downstream when it's wrong.
Implementation & roll-out
Multi-branch CargoWise roll-outs, from registry set-up to go-live.
Hypercare & support
A staffed support desk for your users through go-live and after.
Workflow & notifications
Triggers, milestones, tasks and customer notification templates.
Custom reports & BI
Reports on the CargoWise data model, built by people who know it.
Integration & EDI
eAdaptor, Universal XML, WMS and ERP connections, trading-partner EDI.
Data migration
Organisations, tariffs, costings and client rates moved between systems.
We install it with your team.
One connection per CargoWise instance, locked to your email domains. We handle the CargoWise side.
30-minute scoping call
We map your CargoWise instance, branches and the desks losing the most hours. No prep needed.
We connect CargoWise
We do the eAdaptor, certificate and workflow-trigger setup ourselves. It's the work we do every week.
Agents go where your team works
A 3-minute Microsoft 365 upload for Outlook, a link for the web consoles. No per-seat install.
Run it on real work
Your team uses it on live jobs. We review usage and results with you, then switch on the next desk.
See it on your own CargoWise.
Thirty minutes, your instance, your real shipments. Tell us which desk is losing the most hours and we'll start there.